Revenue

How to Contact Revenue in Ireland: A Comprehensive Guide

Revenue (the Office of the Revenue Commissioners) is responsible for tax collection, customs, and duties in Ireland. Whether you’re an individual taxpayer, a business owner, or a self-employed professional, there are various reasons you may need to contact Revenue. This guide will walk you through the different ways to reach Revenue, ensuring you get the assistance you need efficiently.

1. Why You Might Need to Contact Revenue

There are several reasons why individuals and businesses may need to get in touch with Revenue:

  • Tax Returns and Payments
    • Filing income tax, VAT, corporation tax, or capital gains tax.
    • Paying taxes or setting up payment arrangements.
  • Tax Refunds and Rebates
    • Checking the status of tax refunds (e.g., overpaid tax, medical expenses, rent tax credit).
    • Claiming tax relief for expenses, pensions, or employment-related costs.
  • PPS Numbers and Tax Credits
    • Registering for a Personal Public Service (PPS) Number.
    • Applying for tax credits or updating tax bands.
  • PAYE and Self-Assessment Queries
    • Understanding PAYE tax deductions from wages.
    • Navigating self-assessment for self-employed individuals.
  • Business and Employer Services
    • Registering a business for tax.
    • Submitting PAYE employer returns or managing tax compliance.
  • Customs and Excise Duties
    • Importing/exporting goods, customs declarations, and VAT on imports.
    • Paying excise duties on alcohol, tobacco, or fuel.
  • Property Tax (LPT)
    • Paying Local Property Tax (LPT) or updating property details.
  • Tax Compliance and Audits
    • Dealing with tax compliance checks, audits, or Revenue investigations.

2. Using the Revenue Website

The Revenue website (www.revenue.ie) is a key resource for managing tax affairs and getting information.

Key Online Services

  1. Revenue MyAccount
    • Individuals can log in to MyAccount to:
      • View tax credits and USC rates.
      • Submit tax returns or claims for refunds.
      • Manage Local Property Tax (LPT).
      • Access correspondence from Revenue.
  2. Revenue Online Service (ROS)
    • Businesses, self-employed individuals, and employers use ROS for:
      • Filing and paying VAT, Corporation Tax, or Income Tax.
      • Submitting payroll (PAYE Modernisation).
      • Managing customs and excise obligations.
  3. Help & Support
    • The Revenue Help section provides answers to common queries.
    • FAQs cover tax reliefs, payment deadlines, tax clearance certificates, and more.

When to Use the Website

  • For routine tax filings, payments, and queries about tax credits or refunds.
  • To check existing correspondence or update personal/business tax details.

3. Calling Revenue’s Customer Service

Revenue provides different helplines depending on your tax query.

Main Contact Numbers

  • PAYE Tax Queries: 01 738 3636
  • Local Property Tax (LPT): 01 738 3626
  • Revenue Online Service (ROS) Helpdesk: 01 738 3699
  • Business Taxes (VAT, Corporation Tax, etc.): 01 738 3630
  • Customs & Excise: 01 738 3676

(Check Revenue’s contact page for the latest phone numbers and department-specific lines.)

Phone Line Hours

  • Monday to Friday: 9:30 AM – 1:30 PM
  • Closed on weekends and public holidays.

Tips for Calling Revenue

  • Have your PPS Number or Tax Reference Number ready.
  • If calling about a tax refund or return, have details from previous filings available.
  • Try calling early in the morning or midweek to avoid long wait times.

4. Email and Online Contact Forms

Revenue provides secure online contact forms instead of direct email addresses.

Online Contact Forms

  • Go to Revenue’s Contact Us page and select your relevant query.
  • Queries may relate to PAYE, VAT, tax refunds, LPT, or other services.
  • Expect a response within a few working days.

When to Use Online Contact Forms

  • For non-urgent tax queries or when you need written confirmation of tax matters.
  • If you’re submitting supporting documents for tax refunds or reliefs.

5. Revenue Online Service (ROS) and MyAccount

Revenue encourages businesses and individuals to use ROS (Revenue Online Service) and MyAccount for tax management.

Benefits of ROS & MyAccount

  • Submit Tax Returns: File VAT, Income Tax, Corporation Tax, etc.
  • Pay Tax Bills: Make online payments securely.
  • Check Tax Credits: View your tax credit certificate.
  • Request Statements: Access income statements for mortgage applications or financial records.

Accessing These Services

6. Social Media Support

Revenue has a limited presence on social media and does not handle personal tax queries through these platforms.

  • Twitter (X): @RevenueIE – Provides general updates on tax deadlines, new policies, and announcements.
  • LinkedIn: Revenue Commissioners Ireland – Used for corporate and recruitment updates.

When to Use Social Media

  • To stay updated on tax deadlines, policy changes, and government announcements.
  • Not suitable for personal tax issues or account-related queries.

7. Common Issues and Solutions

Tax Refund Delays

  • Check MyAccount: Refund status is often visible online before it’s processed.
  • Ensure Correct Bank Details: Refunds are issued via bank transfer—make sure your IBAN is up to date.
  • Call Revenue: If it’s overdue, contact them with your PPS number and claim reference.

Incorrect PAYE Tax Deduction

  • Review Tax Credits: Log into MyAccount and check your tax credit certificate.
  • Update Employment Details: Ensure your employer is using the correct details.
  • Contact Revenue: If deductions are incorrect, request an adjustment.

Local Property Tax (LPT) Payment Issue

  • Check Payment Method: If paying by direct debit, confirm the bank account is correct.
  • Call LPT Helpline: 01 738 3626 if you need to amend or clarify your LPT payments.

Business VAT or Corporation Tax Query

  • Use ROS: Most VAT and business tax services are available online.
  • Call Business Taxes Helpline: 01 738 3630 for complex queries.

8. Complaints and Appeals

If you’re unsatisfied with Revenue’s response, you can escalate your case.

Complaint Process

  1. Contact the Relevant Department
    • Call or use the online contact form to try resolving the issue.
  2. Formal Complaint Submission
    • Submit a formal complaint to the Revenue Complaints Unit.
    • Include relevant tax details and previous correspondence.
  3. Appeal to the Tax Appeals Commission
    • If Revenue’s decision is not satisfactory, you can escalate to the Tax Appeals Commission (www.taxappeals.ie).

9. Conclusion

Revenue Ireland offers multiple ways to manage tax affairs efficiently—whether through MyAccount, ROS, phone support, or online contact forms. Having key details like your PPS number, tax reference number, and claim history will help streamline your communication. If you need immediate assistance, calling Revenue directly is often the best option, while online services are ideal for routine tax filings and updates.

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